FAQ - Frequently Asked Questions
WHAT IS THE THE DELIVERY COST?
International Orders - small and medium size products are sent via post. Please email us at email@example.com to ask the cost on your order.
Shipments outside of Singapore may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
WHAT HAPPENS IF I DON’T LOVE THE ITEM I ORDERED?
Please email us at firstname.lastname@example.org and we will issue a voucher for the same amount, or you can exchange for anything else in store. Any further pick up or delivery costs will not be covered by Darzeen.
WHAT IF MY PRODUCT LOOKS SLIGHTLY DIFFERENT FROM THE WEBSITE?
The majority of our products are hand-made. As a result, every piece has its own unique characteristics and charm. We recommend you ensure that you check carefully that the ordered product meets your expectations before placing your order. As mentioned above, if you don't love your item, please email us at email@example.com to exchange or request vouchers.
HOW CAN I PAY FOR MY ITEMS?
While checking out you can use your Visa or MasterCard.
CAN I ORDER BY TELEPHONE?
We are happy to take your order by telephone. Please WhatsApp us at this number +65 8695 9091 or +971 0 50 716 5901.
Please note however, that all phone orders must be paid in full prior to delivery.
CAN I ORDER IF I LIVE ABROAD?
We are thrilled by the international demand for our products! While we do not deliver any furniture or large items abroad, we can send small and some medium size items via post. If you have questions about shipping costs internationally, please don't hesitate to email sales firstname.lastname@example.org.
Those items for shipment to countries outside of Singapore and UAE may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.